This Privacy Policy explains how TSH — Total Solutions Hub ("TSH", "we", "us", or "our") collects, uses, and protects personal data when you visit our website, contact us, or request a consultation. We are committed to protecting your privacy and handling your data lawfully, transparently, and securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and applicable Spanish data protection law (Ley Orgánica 3/2018, LOPDGDD).
The data controller responsible for your personal data is:
We collect the following categories of personal data:
| Category | Examples | How we get it |
|---|---|---|
| Contact details you provide | Full name, work email address, job position/title, company name, and any message or information you include | When you submit our contact or consultation request form, book a consultation, or email us directly |
| Communication content | The content of your messages, enquiries, and any correspondence with us | When you communicate with us by email or form |
| Technical data | IP address, browser type, and basic access logs | Automatically, via our hosting provider when you visit the site |
We do not intentionally collect special categories of data (such as health, political, or religious information), and we ask that you do not send us such information.
We process your personal data for the following purposes, each with a lawful basis under Article 6 GDPR:
| Purpose | Legal basis |
|---|---|
| To respond to your enquiry, schedule and conduct a consultation, and communicate with you | Steps taken at your request prior to entering a contract (Art. 6(1)(b)), and our legitimate interest in responding to enquiries (Art. 6(1)(f)) |
| To maintain a database of potential and existing clients and manage these relationships using our CRM system | Our legitimate interest in developing and managing business relationships (Art. 6(1)(f)) |
| To keep records of our communications and comply with legal or accounting obligations | Compliance with a legal obligation (Art. 6(1)(c)) and our legitimate interests |
Where we rely on legitimate interests, we have balanced those interests against your rights and believe our processing is reasonable and expected in a business-to-business context. You have the right to object to this processing (see Section 7).
Your data is stored within our customer relationship management (CRM) system and our email and business systems. We treat all personal data as strictly confidential and apply appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure, including access controls and secure storage.
We do not sell your personal data, and we do not share it with third parties for their own marketing purposes. We only share data where strictly necessary, with:
Examples of providers we currently use include our website infrastructure provider and our consultation-scheduling and communication tools. Cloudflare (hosting), Google (booking/calendar and email).
Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission's adequacy decisions or Standard Contractual Clauses, so your data receives an equivalent level of protection.
We retain your personal data only for as long as necessary for the purposes described above. For potential clients, we keep your contact details in our CRM while there is a realistic prospect of a business relationship and for a reasonable period thereafter, after which we review and delete data that is no longer needed. Where we have legal or accounting obligations, we retain relevant records for the period required by law.
Under the GDPR, you have the right to:
To exercise any of these rights, contact us at contact@totalsolutionshub.net. We will respond within the timeframe required by law (normally one month).
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), www.aepd.es.
Our website uses only the cookies and technologies strictly necessary for it to function and to be served securely.
We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the latest version. We encourage you to review it periodically.
For any questions about this Privacy Policy or how we handle your data, contact us at contact@totalsolutionshub.net.